Returns Policy

 LL&S Returns Policy: 

Lancaster Locksmiths & Security aim to ensure your complete satisfaction with all products you purchase from us. We understand you may have questions or concerns regarding our products, and we are here to assist you. Please take a moment to familiarize yourself with our Returns Policy for a clear understanding of the process.

Contact Us for Assistance

 Before making a purchase, if you have any uncertainties regarding our product listings, colour options, or suitability for your specific application, we strongly encourage you to contact us. We want to help you make an informed decision and ensure your satisfaction from the start.

Returning Products

Products cannot be returned unless they are faulty or the return is otherwise required by the ACL. Despite this, We may, in Our absolute discretion, elect to accept the return of undamaged products (other than Non Stocked Products) for change of mind. In these particular cases where we choose to accept a return the Products being returned must be:

  • In their original condition and packaging
  • Written notice of return must be made within 21 days from the date of collection/delivery (as applicable).
  • Product must be returned within 60 days from the date of collection / delivery (as applicable).

Unless the Non Stocked Products are faulty or a refund is required by the ACL

Please note that a restocking fee will apply for Change of Mind Returns, and you will be responsible for covering the postage costs for the return.

We request that you contact us prior to returning any items to help us ensure that this is the correct/best option for you.

Change of Mind Returns:

To return your purchase for change of mind you must:

– Notify us in writing within 21 days of goods purchased (as mentioned above).

– Ensure all returned items are in their original condition and packaging and all accessories are included, undamaged.

Please note that a restocking fee will apply for Change of Mind Returns, and you will be responsible for covering the postage costs for the return.

We request that you contact us prior to returning any items to help us ensure that this is the correct/best option for you.

Restocking Fees

We maintain limited stock to offer various products for our customers. Due to this, when some items are returned they will be returned to our wholesaler. The re-stocking fee is what is charged onto us by our wholesaler.

  • Restocking Fee equal to 20% of the returned items purchase price.

Items that cannot be retuned for change of mind return are:

  • Made to order items listed as (MTO) or Special Order items.
  • Additional keys cut for products
  • Keying charges for locks e.g. Keyed Alike or Keyed to Differ.
  • Items that are damaged or defective as a result of misuse or improper installation.

How to Return:

Please refer to the ‘Change of Mind Section’ to begin.

  • If you have spoken to a member of Lancaster Locksmiths & Security, then please follow the follow the steps provided by our staff member unless advised differently.
  • Label the front of your package as advised.
  • Include inside the package your invoice/proof of purchase.
  • On the back of the package please print your full name & invoice number.

The above procedure is strictly for postage returns ONLY. We do not allow customer access at any time.

 

 

 

For any further questions or concerns regarding our Returns and Refunds Policy, please do not hesitate to contact our team as we are here to assist you and ensure your satisfaction.

E: info@lls247.com.au

Returns Policy

Trust Lancaster Locksmiths & Security for all your locksmith and security needs, because your safety is our priority.

Get in Touch

We're available 24-hours a day, 7 days a week.

If you have some concerns about our locksmith and security services, don't hesitate to contact us via phone/email or you can submit your enquiry via form.

Call Us

0401 008 871

Email Us

info@lls247.com.au

Business Hours

Mon - Fri: 7am-5pm
Sat - Sun: After Hour Service Available

WeCreativez WhatsApp Support
Our customer support team is here to answer your questions. Ask us anything!
👋 Hi, how can I help?
0
YOUR CART
  • No products in the cart.